Question 1 of 3
Dave’s process for resolving a personal grievance was:
- clarify the problem, advise the parties to get independent advice, discuss possible solutions

- clarify the problem, substantiate the claim, give the parties information about employment problem resolution, discuss possible solutions

- clarify the problem, substantiate the claim, advise the parties to get independent advice, discuss possible solutions

Question 2 of 3
What must you do if an employment problem is causing you stress?
- get an Employment Relations Service or independent mediator

- dismiss the person causing the problem

Question 3 of 3
What if mediation does not resolve the employment relations problem?
- take the matter to court

- you can refer the problem to the Employment Relations Authority

- you can dismiss the person causing the problem

