A confident and funny Aussie deconstructs our concerns about what we know and what we don't know and how tutors destroy enthusiasm. Great presenter- very funny - even mentions my hero Stuart Hall. She gives only 6 slides, they are different from the lectures and she also asks them to give feedback on the feedback they received. Some great ideas. Advocates benchmarking - what skills should students have achieved by end of each year. Cascading assessment. The treatment of students as 'clients' is worrisome. We have to keep that joy. Avoid assigning textbooks. "TurnItIn in finds the plagiarism easily if everyone is using the same old crap textbooks."