WHAT DOES THIS MEAN?
It means better management and visibility, it means better communications! Enabling you to be able to log issues and request services all online - with access to the portal from anywhere in the world on any device and at any-time!
Then once your job is logged... the ability to track, monitor and update your calls - no more having to email or call us to find out is what going on!
Another great facility is the searchable Knowledge repository that will grow over time to provide information for both staff and students to help themselves when faced with Technology issues or questions!
This and so much more.. coming soon.
From your W² Shared Services Team