[Name Team 1]: using problem-solving tools
Team task - Using problem-solving tools
Identify a problem in your workplace. If you are not currently employed, interview someone in your family or a friend who is employed and who would like to share a problem they have at work.
You need to do the following:
- Try to solve the problem by using the six steps of problem solving.
- Apply the ‘five-whys’ method on the same problem and write down the five reasons.
- Write the results of (1) and (2) in a message in your team forum, explaining the problem and how you would solve this problem using these two methods. Explain which of the two methods you preferred and why.
- As a team, choose one problem you all know about (from the news or in your communities if you live close to each other).
- As a team discuss how the two problem-solving methods would apply.
- The presenter compiles a five-slide PowerPoint (or similar software) presentation, which includes:
- a summary of preferred methods and reasons why (summary of individual viewpoints following (3))
- an analysis of the team problem (using the two problem-solving methods).
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